Global Knowledge and Synergy Professional Services

Founded in 1997 and recently acquired by Global Knowledge in September 2007, Synergy Professional Services (SPS) is the leading learning solutions and professional services provider in the Middle East and Africa (MEA) region. SPS is focused on meeting the growing need for Information and Communication Technology (ICT) expertise in both global and local markets. Providing its clients with Consultancy, Training and Technical Services, SPS enables its clients to accelerate their business growth through more effective use of ICT in their respective industry.

Over the past ten years, many large organizations from different sectors in the Middle East and Africa have been relying on our services.

About Global Knowledge

Founded in 1995, Global Knowledge is the largest privately held provider of training, enterprise learning services, and software solutions for information technology (IT) and management professionals. Global Knowledge provides end-to-end learning services and solutions that create a quantifiable path to improved performance and increased knowledge for enterprise customers around the globe.

IT and Business Training

We offer a broad array of hands-on IT, project management, and professional skills training featuring proprietary core and custom curriculum as well as content from leading companies, including Cisco, Microsoft, Nortel, Oracle, Citrix, Blue Coat and EC-Council. Our IT courses include networking, infrastructure optimization, programming, operating systems, security, and telephony. Our business courses feature project management, professional skills, and business process curriculum, including ITIL. Our more than 700 courses span foundational and specialized training and certifications.

Professional Services

Our Professional Services division offers a wide range of world-class ICT services and solutions including consultancy, deployment & implementation and technical support to meet today's most sophisticated businesses and IT organization needs. Our competencies cover various products, technologies and multiple areas of specialization including security, mobility, VoIP & IP telephony, networking infrastructure, advanced infrastructure, operating systems, custom development, information worker and databases. Our service offerings include basic complimentary services such as project management, documentation, reporting, testing, and simulations.

Ownership

Global Knowledge, a privately held company owned by New York-based investment firm Welsh, Carson, Anderson and Stowe.

Headquarters

The Global Knowledge corporate headquarters are located in Cary, North Carolina, USA with two international headquarters:

Employees

Global Knowledge employs more than 1200 people worldwide.

Company Locations

US Locations: Training centers in California, District of Columbia, Georgia, Illinois, Massachusetts, New Jersey, New York, North Carolina, Pennsylvania, Texas, and Virginia.

International Locations: Austria, Belgium, Canada, Denmark, Egypt, France, Germany, Ireland, Netherlands, Norway, Saudi Arabia, Spain, Sweden, United Arab Emirates, the United Kingdom; and Colombia, Italy, Japan, Korea, Malaysia, Mexico, Singapore, and Venezuela via partnership.

Testimonials

Global Knowledge, Cisco Global Learning Partner of the year, is the leader in CCIE Training - CCIE360 Learning Program for R&S, GTAP Program, and Lab Mentoring-

Global Knowledge-MEA is the first and biggest Certified Cisco Learning Partner for delivering CCIE 360 Learning Program in the Middle East and Africa, having trained 75 persons to get their CCIE certification, 25 persons out of this number passed their CCIE Lab exam from the first attempt while the rest are still continuing their set program.

"Thanks a lot, in fact I wouldn't be able to make it if I hadn't the help of your proctors, Once again thanks!", said Ahmed Lubad, a Cisco Employee who was certified as a CCIE by taking the new CCIE 360 program in Egypt. Ahmed has passed his exam from the first attempt. GK-MEA has worked with Ahmed for 6 months providing him with motivation and full support.

The demand for highly skilled employees in the global economy has given rise to many continuing education programs. One of the best such programs is Cisco's Global Talent Acceleration Program (GTAP), a vigorous approach to skills acquisition. With ample training delivered to Cisco employees by Global Knowledge and partners, GTAP provides a unique and encouraging environment in which new hires can reach the educational pinnacles that easily translate into providing the right answers to problem solving on behalf of current and future customers.

As follow-on to the GTAP program, Cisco was challenged to develop even deeper expertise within GTAP graduates in Jordan and India. In response, Global Knowledge-MEA proposed the use of Cisco's 360 Learning Program for CCIE Routing and Switching, a training option that was in its infancy, and not yet available to the public.

"The graduates of the Cisco GTAP program were to be the first to enroll in the CCIE 360 Learning Program, a vigorous path to network expertise and CCIE certification, and a sure-fire approach for filling the talent pipeline in various theaters," explains Adel Karim, GTAP / CCIE 360 program Manager and Networking Education Manager at Global Knowledge for the Middle East and Africa.

GTAP has proven to be a talent pool for accelerating engineering expertise into markets hungry for high-level Cisco talent by training newly graduated engineers for skills acquisition, knowledge, and certification at every level, including CCIE, the highest ranking Cisco certification.

When Khalid Abdel Aziz of Cairo, Egypt went looking for the pinnacle of his education, he found it in the hands-on, tailored training provided by Global Knowledge-MEA, an industry leading Cisco Learning Solutions Partner. Khalid Abdel Aziz of Cairo, Egypt, graduated from GTAP in August 2008.

"GTAP was a great exposure for me; the program provided a strong theoretical background and helped me improve my technical knowledge”, said Khaled Abdel Aziz, “two months later, I walked through the doors of Synergy Professional Services (SPS), a leading training provider acquired by Global Knowledge MEA in 2007, and took a seat in my first class as a CCIE 360 student, I completed my training in less than three months-half the expected time.Added Khaled.

The exacting CCIE 360 training program provided by Global KNowledge combines excellence in instruction with assessment labs, e-learning modules, practice labs, personal feedback, workbooks, a complete online reference library, and mentoring from industry experts.

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